Frequently Asked Questions

1. Do you offer refunds? We do not offer refunds for items that are made to order. If you have any issues with your order please email us at: orders@properprintshop.com

2. Where are you located? We are located in El Paso, Texas.
Proper Printshop
1120 Yandell Dr
El Paso, TX 79902

3. What are your store hours? Our physical store is open:
Monday-Friday
9:00am-5:00pm

However, our online shop is open 24/7 for your convenience.

4. How long does it take to ship orders? We ship orders as soon as they are ready to be shipped. If there are customized and stocked items in the same order, we will wait until all items are ready before shipping. Please note that during the holiday season, there may be slight delays in processing times. Rest assured, we work hard to get your order to you as quickly as possible. You will always receive tracking information as soon as it is available.

5. I need help with my order. If you need help with your order, please email us at orders@properprintshop.com and a team member will assist you as soon as possible!

6.  Can I schedule an in-person appointment?  Absolutely! Please fill out an initial inquiry form on our website and one of our team members will contact you.

7.  Can I bring my own garments/items to be printed? We have done this in the past, but unfortunately, we are no longer printing on garments/items that are customer-provided. There may be rare exceptions, but please plan for our team to order all necessary garments/items for your custom print order.