What the FAQ

Frequently Asked Questions

1. How does my purchase help dogs? We've partnered up with Paws at Work (@pawsatworkep) to bring adoptable dogs and cats into the workplace, where they can decompress, socialize, and thrive while they wait for their forever homes. A portion of every sale helps us get more animals out of shelters and into caring, supportive environments.

2. Do you offer refunds? No, sorry. We make everything to order. We're not Amazon. Please be careful when deciding on sizes and read the size charts.

3. Where are you located? We are located in downtown El Paso, Texas.
Proper Printshop
1120 Yandell Dr
El Paso, TX 79902
4. What are your store hours? Monday-Friday, 9:00am-5:00pm

5. How long does it take to ship orders? If the item is in stock, we ship right away. If it's a custom item that we need to order first, it can take 10-14 business days to arrive, get decorated, then be shipped. You will always receive tracking information as soon as it is available.

6. I need help with my order. Email us at orders@properprintshop.com and a team member will assist you as soon as possible!

6. How do I get a Quote?  Simply fill out this Quote Form and we'll get right back to you.